We want you to be completely satisfied with your purchase from SpiritKrafts. If you are not satisfied for any reason, we will be happy to provide a refund or exchange within our specified guidelines outlined below.

1. Eligibility for Returns and Refunds:

• To be eligible for a return or refund, items must be unused, in their original condition, and in the original packaging.
• Returns must be initiated within 14 days from the date of purchase.

2. How to Initiate a Return:

• Contact our Customer Service team to initiate the return process.
• Provide your order number, the name of the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure that we receive your return.

4. Refund Process:

• Refunds will be issued to the original payment method used during the purchase.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

5. Exchanges:

• If you wish to exchange an item, please contact us to initiate the process.
• Exchanges will be processed once the returned item is received and inspected.

6. Non-Refundable Items:

• Certain items are not eligible for refunds, including gift cards, downloadable software and hygiene products.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 3 days of receiving the product for assistance.

8. Cancellations:

• Orders can be canceled within 6 hours of purchase. Once an order has been processed, it cannot be canceled.

9. Changes to This Policy:

• We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website.

For any further assistance or inquiries, please reach out to our Customer Service team.

Thank you for shopping with SpiritKrafts. We appreciate your business.

SpiritKrafts
Strada Petru si Pavel 9A
Sector 1, Bucuresti 012981